The WALK-IN CLINICS will STOP after the 1 April 2026. From the 13 April 2026, the Practice will be changing to a TOTAL TRIAGE SYSTEM.

If you require an appointment, please complete the Online Patient Triage form under the Appointments section.

Total Triage is a new way of managing care requests, to ensure that all patients are assessed on clinical need and directed to the right care by the right person and as quickly as possible.

Each request made during the surgery hours will be reviewed by an experienced clinician and you can request care in several ways:

· Online through the surgery website (www.thekakotypractice); NHS app; or QR code in the Practice.

· eConsult through our existing online consultation tool.

· By telephone

· In person

If you don’t have the technology, or you have but don’t know how to use it, please call us or visit the Practice and a member of our admin team will show you how to complete the form or complete the form for you.

Depending on your request, you may receive:

· A face-to-face or telephone appointment with a GP or other healthcare professional. The clinician may arrange some investigations such as a blood test, x-ray/scan before the appointment so that the results are ready to discuss when you meet.

· A referral to a community service such as a physiotherapist, pharmacist, mental health practitioner, Pharmacy First or optician.

· A prescription, medical certificate or advice without needing an appointment.

· A direct referral to a specialist service, if needed

Why are we making this change?

NHS England is asking all GP surgeries to make it easier and fairer for patients to get appointments either online, by phone, or through other digital methods. The goal is to improve your care. We are working hard to meet these goals and by using the triage form to collect information from each patient, the GP and the clinical team can decide on the best care for you.

What is not changing?

Patients can still book appointments with nurses and healthcare assistants, by calling the surgery or by booking online.